We let our clients do the talking for us

Esther Hall
Public Health Specialist - Systems and Strategic Change
East Riding of Yorkshire Council

brightSOLUTIONS bring an energy rarely seen and even more rarely maintained.  This is infectious and brings a forward movement in projects that has respect and sensitivity written right through it, while at the same time bringing a directness that sings clarity, even in complexity.

 

I can only urge those looking for emergence and focus in whatever project they are looking to get support for, to seek out and hold on tight to brightSOLUTIONS whenever you can.

We let our clients do the talking for us

Susan Richings
Director
Scarborough Business Ambassadors

Upon meeting and working with Dee in relation to the SeeCHANGE project in Scarborough, I found her to be exceptionally sunny in disposition, diligent, highly efficient, detailed and totally committed to this project.  Dee's excellent communication and organisational skills lent themselves beautifully when encouraging and supporting the project team to connect well and learn together.

 

Dee's impressive understanding of the project and its associated complexities both strategically and operationally, served well to successfully support us to create a conduit to facilitate the necessary space for  open, meaningful, aspirational and trusted conversations. In a nutshell… an amazing, dynamic lady who I have immensely enjoyed working alongside!

Karen Atkinson
Stronger Communities Manager
North Yorkshire County Council

I have been hugely impressed with how Dee has managed the SeeCHANGE project. In a relatively short space of time, she has brought together individuals from different sectors and united them in their support for the project.  Dee’s understanding of group dynamics, her ability to ensure that everyone has a role to play and that everyone is valued has made the experience a very positive one.

 

The skills, knowledge and focus that she brought to every single meeting and interaction meant that a great deal was done in a short space of time. What might have been seen as a daunting task was effectively and efficiently worked through culminating in the design of a well-crafted, innovative and thoughtful community project and a legacy of passionate and motivated advocates for working together in the future.

We let our clients do the talking for us

Chris Rooke
Senior Partnerships and Strategy Manager
Humber Teaching NHS Foundation Trust


 

I was fortunate enough to work with Dee on SeeCHANGE. This was a very complex programme that needed to quickly pull together a cohesive team from across multiple sectors to identify a plan to address the health and wellbeing priorities of the people of Scarborough. From the very first meeting Dee proved to be a force of nature, whose sheer enthusiasm and drive was ‘contagious’ and who was able to cut through the ‘usual’ barriers that these kinds of projects face. 

 

Within no time a leadership team and programme structure covering health services, the VCSE sector, council and business representatives was put together; and one in which our aims were clearly articulated and delivered. The reassurance and support that Dee provided throughout her time in SeeCHANGE quickly helped to establish a real team spirit and focus, where our voices were encouraged and that, despite coming from different organisations, our ambitions for the people of Scarborough were aligned. 

 

I have found that working with Dee has been a personally enriching and enabling experience and I’m confident that the team that has been assembled will continue to deliver the vision for the town that Dee has helped to create. 

Ella Ingram
Corporate Communications
and Fundraising Coordinator

Scarborough, Whitby and Ryedale Mind
 

I had the pleasure of working with Dee on the seeCHANGE project under the headSPACE team. From the moment I met Dee she was enthusiastic and contagiously passionate about the work she wanted to do and how she wanted me to be involved. Dee was patient, fair, courageous and just a lovely person to work with.

 

The knowledge and skills I have learnt from Dee have been invaluable and I have already started to implement them into my work. Anyone would be lucky to work with Dee and I certainly hope I have the privilege to work with her again in the future.

We let our clients do the talking for us

Geraldine Jones
Practice Manager
Hackness Road Surgery

As a busy Practice Manager working in these pressured times I was very grateful to Dee at brightSOLUTIONS for the support and timely delivery of a project that was outstanding for the practice. It only took her a few days but it was the consolidated time that was difficult to find in a busy practice environment that Dee was able to provide.

We let our clients do the talking for us

Dr Laura Longstaff
Partner
Thirsk Doctors Surgery

Dee expertly supported our surgery with a complex change in practice management back in 2018. We were impressed by her knowledge of primary care management and bespoke support. 

 

The COVID Pandemic has brought enormous challenges to primary care. We have enlisted her to support our surgery to evolve from the Pandemic with strength and vision.

Chris Brennen
Business Manager
Bowling Highfield Medical Practice

Working with Dee on a number of YORLMC projects over the past 18 months ('All About You 2020' and 'Time for Us'), she has shown consistent focus on delivering the objectives set as part of the project brief.

Her passion, enthusiasm and professionalism throughout the projects, combined with her NHS knowledge and experience has been outstanding. 

It is clear that Dee is an 'achiever' and will do everything possible to deliver the expected outcomes.

We let our clients do the talking for us

Dr Jim Crompton
Non-Executive Director
Yorkshire Health Network

Our GP Federation engaged brightSOLUTIONS to provide a review of our organisation; to understand where we were and assist us in a strategy moving forward. The outcome and potential benefits of this review have exceeded my own and other Board members' expectations. 

 

I have been extremely impressed with Dee's professionalism, clear structured approach, comprehensive questioning and information gathering and the challenge Dee introduced to the process. Similarly the findings and recommendations have been compiled in a detailed yet accessible report with key areas identified for the Board and wider organisation to address.

 

The value such a review can bring to an organisation can not be underestimated. Dee’s experience and expertise has brought a fresh perspective and critical eye to identify both strengths as well as gaps and weaknesses, and clear benefits for our relatively young and developing organisation. The approach I believe however would benefit all organisations with an ethos to develop and improve.

We let our clients do the talking for us

Darren Dalzell

Chair

The Network

Dee understands the pressures on Practice Managers and is passionate about getting our expertise and professionalism recognised.

 

In just two months Dee encouraged 67 non-clinical managers to join The Network, persuaded 17 PCN Clinical Directors across two CCG areas to co-fund us, secured speakers for our first Masterclass series and introduced us to a legal firm who are now a corporate sponsor providing more funding for us and support in kind for PCNs.

 

Without Dee I’m not sure we would have got such a big group together so quickly so a big thank you to Dee for helping us get off the ground. The Network's been something positive in what has been a really challenging year for us all.

Dr Peter Banks

Chair

Yorkshire Health Network

The organisational and governance  review Dee undertook of our GP federation was extremely detailed and comprehensive. The outcomes were useful, educational, practical and a big help to us to move our federation forward.

 

We would be more than happy to recommend brightSOLUTIONS, and would also be happy to work with Dee again in the future.

We let our clients do the talking for us

Stephanie Porter

Assistant Director of Primary Care

NHS Vale of York CCG

It was a delight to work with Dee on the YORLMC Practice Manager Resilience project (All About You 2020), really enjoyable and a sense that we were one team working together to find solutions to tough issues.

 

She is knowledgeable, fair and focused and that’s what allows others to be open and vulnerable in pursuit of a successful resolution. I hope we’ll be working together soon.

Jenny Loggie

Senior Service Development Manager - PCNs

NHS North Yorkshire CCG

I was privileged to work with Dee on the YORLMC All About You 2020 project, that focused on the health and wellbeing of Practice Managers. I saw first-hand that Dee always brings her 'a game' and does so with such enthusiasm and passion.

 

Dee will always bring people with her on the journey to success, she is clear headed and focused to get the job done and isn't afraid to question the status quo.

 

Dee brings leadership, a wealth of knowledge and expertise to the projects she commits to.

We let our clients do the talking for us

Angela Foulston
Chief Executive
YOR Local Medical Committee Limited

Dee has worked with YORLMC on a pilot that has explored what life is like now for Practice Managers and the wider practice management team [called All About You 2020].  Her project management skills are second to none. 

Initially a standalone project, it has delivered valuable outcomes that are already benefiting practice management teams in the areas covered by the pilot.  She is excellent at networking, full of energy and ideas and has demonstrated real commitment to the project. 

She is also a great colleague and we have considered her part of the team.  

We let our clients do the talking for us

Dr Cath Chapman

Clinical Director

Filey and Scarborough PCN

Dee is very skilful at getting stuck in from Day 1. Her enthusiasm and determination has pushed us on to achieve our goals and she is skilled in maintaining momentum to keep driving us forward. She loves a challenge and is excellent at networking and bringing new ideas to the table. Dee will put everything into her client’s projects.

Pam Saltmer

Director

ECHO GP Federation

Dee brought a fresh approach to gaining buy in from the 11 member practices of our Federation. She developed a governance structure which was to lay the foundation for all practices to contribute equally and move forward with enthusiasm. Dee’s energy and commitment to any project that she undertakes is unquestionable and you can guarantee she will give 100% to any organisation lucky enough to work with her.

Michelle Frankish

Practice Manager

Eastfield Medical Practice

During the formation and development of our PCN Dee has provided excellent support.  She is happy to share her wealth of knowledge which builds confidence in a Practice Manager to prioritise workload.  If you’re willing to listen to direct, down to earth straight talking then Dee is the resource to choose.

We let our clients do the talking for us

Dr James Goddard (PhD)

Head of Sociology and Criminology

Bradford University

I have worked with Dee on three projects and publications over the past 25 years. She is committed to helping disadvantaged groups and shows a very strong interest in empowerment and in emphasising the service user voice.

 

She was advocating and practicing the principles of service user involvement and co-production in the social care field decades before they became more widely known and accepted.

Dr Richard Fletcher

Clinical Director

Ripon and Masham PCN

Dee worked with us on contract negotiations for both our first contact physiotherpay service  (with Harrogate and District NHS Foundation Trust) and social prescribing service (with North Yorkshire County Council) which were rolled out across the 4 PCNs in the Harrogate and rural district. 

Dee's expertise and knowledge was instrumental in protecting our interests and achieving some big wins in maximising our ARRS funding envelope in a way we would not have managed had we handled the negotiations ourselves. Dee was at all times professional and efficient and I would have no hesitation in recommending her services.

We let our clients do the talking for us

Andy King

Managing Partner

The Leeds Road Practice

As part of our annual business review we required a facilitator that would bring new proven processes in order to plan strategically for the future. Dee brought a multitude of skills and knowledge that challenged our current thinking and ways of working and enabled us to develop our business and make us more resilient going forward. I would highly recommend Dee.

Louise Holbrook

Managing Partner

Brook Square Surgery

Dee worked with Scarborough Core Primary Care Network during the initial stages of the development of the new PCN. Without Dee driving the agenda it would have taken a lot longer to get the PCN up and running.  Her methodical and analytical approach ensured the PCN drafted the Mandatory Network Agreement and supporting schedules in a timely manner. Dee provided excellent financial planning documents to allow the PCN to take this forward in future years.

Julie Macey-Hewitt

CEO

Age UK (Scarborough and District)

Dee worked with us on a social prescribing contract alongside three PCNs.  She ensured that the pre-contract stage moved smoothly, efficiently and with equity whilst allowing time and space for the important relationships to build and develop.

 

I would highly recommend Dee to help develop and guide any new services and contracts.

We let our clients do the talking for us

Dr David Fitzsimons

Partner

Holderness Health

Dee worked with Holderness Health to create a successful merger of 3 practices with 36,000 patients. She has a well organised system to start and complete a merger which works. I have no hesitation in recommending her to other practices considering mergers.

Dr Ruth Driver

Partner

Holderness Health

It is a huge leap of faith inviting someone into your practice to help shape major reform. Dee came highly recommended and did not disappoint. She successfully project managed the merger between three practices into one larger 36,000 patient practice. I believe that without the skilled help of Dee the process would have taken a lot longer or worse not have come off at all.

She is professional and committed with an honest and direct approach and excellent organisational and negotiation skills. She combines this with a friendly and approachable manner and is empathetic and diplomatic which allows her to engage with and get the best out of the groups of staff she works with.

She clearly cared about the success of our project and was invested in it. She went above and beyond our expectations. She is an extremely safe pair of hands and I recommend her highly.

We let our clients do the talking for us

Stuart Nelson

Practice Manager

Scott Road Medical Centre

Dee helped our practice through a very difficult management restructure and provided huge support through the process. She gave us guidance on the legal process to follow, preparatory support in terms of getting everything in place and practical support to make the restructure happen.

Dee was incredibly efficient and got through a huge amount of work in the time she worked with us and was always very professional, supportive and positive.

 

She helped us through a very difficult process and gave immense support to me personally. To say thank you wouldn't even come close to saying how much the practice and I appreciated Dee's support.

Dr Laura Longstaff

Senior Partner

Thirsk Doctor's Surgery

When our practice faced the challenge of recruiting a new Practice Manager and restructuring our administration team, we enlisted Dee's help. Dee's wealth of experience and wisdom made this challenge manageable. Not only did she support us with the practicalities, she has really inspired us to embrace change and given us a wealth of ideas for future practice development. 

Thank you Dee. Keep doing what you do so well.

Coaching and Mentoring

Practice Manager

Name Withheld

Dee is caring and pragmatic. She cuts through the confusion we have a tendency to create when tackling difficult issues and helps you build realistic solutions. Dee doesn't let you get away with lazy thinking and will challenge your misconceptions. If you are genuinely prepared to make necessary changes then Dee will support and enable you to do exactly that no matter how challenging that might prove.

We let our clients do the talking for us

Dr Andrew Field
Chair
City and Vale GP Federation

I cannot overstate my respect for Dee. We needed two things from Dee and estimated a defined period of time for delivery. 

We required delivery on a £13.7million indicative budget holding project working in a commissioning environment under extreme pressure and with a willing but struggling commissioner in legal measures and this needed delivering across ten very heterogenous General Practices in urban and rural environments with a wide geographical spread and markedly different delivery models and values. We also needed a governance review and more fundamentally input regarding alignment of values and the practical workings of the emerging Alliance of practices.

 

Dee delivered in full measure in both respects and did so in a style and manner I can only describe as humblingly impressive. Dee confided in me as chair early on that she thought she could do the work we set out for her sooner than we had allowed for. I thought that would not be possible knowing what I know about the commissioner and the practices under immense pressure in the NHS. But deliver she did and well within timescales.

 

With enormous integrity Dee kept me updated with just the right balance of feedback and personal initiative and worked herself out of the role several months before her contract ended having ensured succession for both the project delivery and governance aspect. I have enormous respect for this sort of directness and integrity and would not hesitate to work with Dee again or recommend her for any project delivery or transformation role in this sector.

Dr Lorraine Boyd

Director

City and Vale GP Federation

Dee brought a breath of fresh air to our organisation and together we quickly built a clarity of purpose and identified the road to self-sustainability.

 

I would highly recommend her to any organisation and would definitely anticipate using her services again in the future. 

2017

David Thorne

Non-Executive Director

City and Vale GP Federation

Dee worked on an innovative indicative prescribing budget project with our practice alliance that required rapid, decisive action against hard deadlines. She showed herself to be highly adept at such a fixed term challenging project. Her energy, focus and drive are remarkable. 

2017

We let our clients do the talking for us

Dr Lorraine Boyd

Director

City and Vale GP Federation

Dee brought a breath of fresh air to our organisation and together we quickly built a clarity of purpose and identified the road to self-sustainability.

 

I would highly recommend her to any organisation and would definitely anticipate using her services again in the future. 

David Thorne

Non-Executive Director

City and Vale GP Federation

Dee worked on an innovative indicative prescribing budget project with our practice alliance that required rapid, decisive action against hard deadlines. She showed herself to be highly adept at such a fixed term challenging project.

Her energy, focus and drive are remarkable. We would definitely use her again for complex projects that require rapid delivery.

Dr Helena Ebbs

Partner

Pickering Medical Practice

Dee worked with us for a year during a period of change at the practice, managing a series of developments and providing expert guidance in the process.

Her calm, clear, considered approach shines through everything she does. Most of all she has trained up all the team around her along the way leaving us richer, more engaged with each other and in a better place than when she joined our team.

Dr Nicola Buchan

Partner

Pickering Medical Practice

Thank you so much for your help and hard work over the past year. You have put into place plans and ideas which will help us in the years to come and which have already helped us grow as a surgery and partnership.

Siobhan Gorman

Practice Manager

Pickering Medical Practice

Dee joined our Practice to fulfil a unique role in supporting me to become Practice Manger. She enabled me to develop and upskill, which gave me the confidence to move out of my comfort zone. Dee did this whilst still efficiently managing our very busy Practice on a day to day basis. Her knowledge and experience proved invaluable to me. Thank you Dee.

We let our clients do the talking for us

Dr Tom Milligan

Partner

Practice 1, Bridlington

Dee worked with us for just six days and provided a thorough appraisal of our situation, highlighting some great areas for us to work on (business planning, our use of SystmOne and staffing structures) to improve the health of our practice business. She was worth every penny - we implemented every single word of her recommendations.

Dr Jane Inwood

Partner

Petergate Surgery

With 10 months to go before a planned merger we found ourselves as a small practice (6400 patients) without a practice manager and a partner down. I am so glad that we chose Dee to support us both with interim practice management and Merger /TUPE .

 

It took Dee no time at all to really 'get' us as practice. She spotted problems and potential issues we would never have thought of. She is incredibly efficient and professional. She seemed to get so much done in a day's work.  Most importantly though she has been an endlessly positive, supportive, cheerful person to have around through a challenging time. She has made the TUPE process straight forward for us.

We let our clients do the talking for us

John McEvoy

Managing Partner

Haxby Group Practice

Dee worked with us for 9 months project managing our merger with another large practice. The process was complex due to the different business structures that both practices had developed, diversifying into a variety of LLPs and limited companies. Throughout, Dee kept the Partnerships on track and the practice teams focused on the details.

She has excellent skills with detail and procedure and worked well with NHSE and other external agencies to ensure that key milestones were met.

Mergers are a challenging and emotive thing and the successful result that we now enjoy is hugely down to Dee's input.

Dr David Hayward

Senior Partner

Haxby Group Practice

Dee worked with us for 9 months on a merger between two large multi-site practices with a combined list size of 33,000 patients. Her experience, drive and commitment to the process were invaluable and we would not be where we are today without her, that is poised to merge in twelve days' time!

There will always be challenges with mergers and the last six weeks have been particularly stressful but Dee's good humour and pragmatic approach to problem solving has been vital.

We let our clients do the talking for us

David Forster

Practice Manager

Jorvik Medical Practice

Dee helped us complete TUPE consultations with our staff as part of our merger with another practice. Dee's TUPE advice was excellent. Alongside her absolute professionalism, her contribution to our merger was essential in every respect. If you are just starting to think about a merger, start with Dee and then retain her skills to completion. She has a deserved excellent reputation for delivering successful mergers.

Karen Tew

Managing Partner

Gillygate Surgery

Dee's knowledge and experience of mergers was invaluable to us. In particular she supported us through the TUPE process to ensure we completed everything within our very tight deadlines. I would highly recommend inviting her to talk to your practice if you are thinking of merging to get an appreciation of the work involved and how Dee can help.

Coaching and Mentoring

Practice Manager

Name Withheld

Dee is exceptionally supportive with an intuitive empathy and formidable knowledge base. Her ability to put people at ease and gain their trust in an open and non-judgemental way is one of many reasons I would highly recommend her as a coach.

We let our clients do the talking for us

We let our clients do the talking for us

Practice Review

Practice Name Withheld

We had some concerns about our Practice Manager and needed some help with our staff structure too so we got Dee in to take a look and give us some pointers. She gave us a first-class report of where things were at and what to do next. 

She doesn't hang about - she hits the ground running and she knew such a lot about employment law, things that we had no idea about! She helped us move forwards from a very difficult situation.

Dr Lesley Barron

Senior Partner

Norwood House Surgery

We have recently completed a successful merger with Dee's support. This was a challenging process and  Dee brought a wealth of experience from previous practice mergers which was invaluable.

 

High quality project management is essential when undertaking this kind of merger and this is what Dee provides. Her ability to liaise and communicate with various stakeholders and present clear solutions to complex problems was outstanding.

I would not recommend contemplating a merger without this kind of support and I doubt there are many other organisation with her skill set, experience and personal qualities. I have no hesitation in recommending her.

Chris Clarke

Assistant Head of Primary Care

NHSE North Yorkshire and Humber Area Team

Dee's specialist knowledge and experience was invaluable in ensuring the smooth transition of services following potentially challenging mergers of practices. Key to this was her ability to advise on operational issues but also to manage and coordinate effective patient communication and consultation plans.

The requirement for meaningful communication and consultation with stakeholders and patients is not often fully appreciated until difficulties emerge. The effectiveness of Dee's work in this respect ensured that the process was managed efficiently throughout to the benefit of her clients and not least patients, in terms of the information they received, awareness of issues and progress, and importantly an opportunity to provide feedback throughout the process.

Mike Horncastle

IT Project Manager

North Yorkshire and Humber CSU

It has been a pleasure working with Dee. I've found her to be highly organised and pro-active in her approach to the IT migration. I've been particularly impressed by her ability to take the best lessons learned from previous mergers and apply them to the practicalities of the current merger. 

I'd be very comfortable knowing Dee was involved in any mergers I was taking an interest in, knowing there was a steady and experienced pair of hands managing the process.

We let our clients do the talking for us

Julianne Haigh

Practice Manager

Peasholm Surgery

I have recently worked with Dee to deliver an extremely complex merger. Due to circumstances, beyond everyone's control, it became necessary for this to be completed with a very tight timeframe.  Throughout the process Dee's clarity of thought and ability to problem solve proved to be a huge asset.

She has the ability to be frank and honest in difficult and sensitive situations whilst remaining focused on the desired outcome.

Her support, calm demeanour and professionalism proved to be invaluable to me and my team. I would highly recommend her services.

Dr Dougy Moederle-Lumb
Partner
Peasholm Surgery

Dee supported us through a very difficult practice merger. Her calm and diligent  approach was invaluable.


Her ability to juggle the competing demands of differing personalities revealed dedicated professionalism.


She possesses skills and attributes of high quality that made our journey so much easier.
I recommend her most highly.

Dr Andy Phillips

Lead

Ryedale Neighbourhood Care Team

Dee is friendly, positive, cheerful and highly competent. Her attitude is always practical and affirmative whilst she has the clarity to recognise risk and work capacity and will deal with it honestly. I have noted her confident and sensitive relationships with her peers, staff and clinical colleagues.

 

She has admirable honesty and integrity whilst remaining calm. I have observed this trait several times when she has been under pressure during meetings. Her vision and clarity of thought greatly enhance her already excellent ability to communicate ideas and direction. 

Dee is particularly adept at understanding process and team structures quickly and identifying the crucial relationships that provide grip and momentum. She uses firm and reasonable motivational techniques to get the most out or her team. Her drive can get groups moving forward with purpose and enthusiasm - she is a very able leader. 

Dr Tim Hughes

Senior Partner

Kirkbymoorside Surgery

Dee joined us with a deep understanding of the local government social care and voluntary sector environment. She has been outstanding and innovative in the work she has done to bring the voluntary sector into true partnership working with our practice.

I could not have done the work that I have done in the CCG without her sharing her considerable skills and knowledge.

 

She offers a unique perspective across health and social care.

We let our clients do the talking for us

Martin Dawson

Programme Manager

The Prince's Trust

Dee is a clear and compassionate thinker with a formidable understanding of the health and voluntary sectors. This is wedded to a creative mind with a clear solution based focus.

brightSOLUTIONS is an apt name for her consultancy. She possesses a keen mind with the capacity to really understand her client's needs and bring her unique talents to any problem.

Dee is a powerful asset and I would recommend her to any organisation in any sector lucky enough to get a chance to work with her.

Claire Hall

CEO

Ryedale Carers Support

With the imminent arrival of Clinical Commissioning Groups the voluntary sector was faced with the problem of raising awareness of the sector amongst GPs. Dee set up a working party to help break down barriers and from this came the ‘GP data sharing form’. The form started small and was piloted amongst the groups involved in the working party and then widened to include the whole of Ryedale. It is now being rolled out across North Yorkshire. The success of the form reflects Dee’s ability to get things done.

 

She is a clear thinker, task orientated without asking too much to begin with. Dee sets objectives and timescales that are achievable which enables a project to be completed successfully.

 

I would have no hesitation in recommending Dee as a colleague who brings clarity and dynamism to a situation. 

We let our clients do the talking for us

Jacqui Chilcott
Practice Manager
The Staithes Surgery

Her direct and uncompromising style is so refreshing - she quickly identifies the really important issues and presents practical, no-nonsense options. I admire her boundless energy and dogged determination to do the right thing for the right reasons.