brightSOLUTIONS
supporting GP Practices
Other Work
We let our clients do the talking for us
Karen Demetrious - Head of People and Practices, Our Health Partnership
An "out of the blue" request for someone from Our Health Partnership to speak at the 2024 Best Practice Show in Birmingham, gave us a chance meeting with Dee. Chatting over a coffee, we soon realised that we both had the same passion for Primary Care. Dee seemed to understand OHP very quickly and even gave us some observations that were spot on!
When we decided to refresh some OHP videos quite soon after, brightSOLUTIONS was the obvious company to reach out to. With some succinct telephone conversations, the planning from Dee was completely painless, and the videocasts and podcasts she created for our website were just what we had imagined. Thanks Dee!
Mediation Services - Client name withheld
You're clearly experienced at working with people... the agreement at the end was a fair one.
Dr Jim Coppack - Partner, Pickering Medical Practice
I have been a full time GP partner for 30 years. Approximately 8 years ago,we approached brightSOLUTIONS for advice and assistance after two successive practice manager appointments had ended badly. Dee came in, made an assessment and produced recommendations. We trusted her judgement and have reaped, and are still reaping, the benefits of her ideas. Some of her suggestions for the arrangement of teams within the staff remain in place. Her suggestion for practice manager continues to undertake sterling work for us to this day.
She has vast experience and knowledge of the business challenges that primary care faces and, allied to a keen, enthusiastic nature, can be a real asset for GP surgeries. Shame she's an Arsenal fan.
We let our clients do the talking for us
Mediation Services - Client name withheld
I was a bit sceptical to start with but your professional and composed approach set the right tone and it was good to clear the air... I'm feeling more positive.
Geraldine Jones - Practice Manager, Hackness Road Surgery
As a busy Practice Manager working in these pressured times I was very grateful to Dee at brightSOLUTIONS for the support and timely delivery of a project that was outstanding for the practice. It only took her a few days but it was the consolidated time that was difficult to find in a busy practice environment that Dee was able to provide.
Dr Laura Longstaff - Partner, Thirsk Doctors Surgery
Dee expertly supported our surgery with a complex change in practice management back in 2018. We were impressed by her knowledge of primary care management and bespoke support.
The COVID Pandemic has brought enormous challenges to primary care. We have enlisted her to support our surgery to evolve from the Pandemic with strength and vision.
Dr Richard Fletcher - Clinical Director, Ripon and Masham PCN
Dee worked with us on contract negotiations for both our first contact physiotherpay service (with Harrogate and District NHS Foundation Trust) and social prescribing service (with North Yorkshire County Council) which were rolled out across the 4 PCNs in the Harrogate and rural district.
Dee's expertise and knowledge was instrumental in protecting our interests and achieving some big wins in maximising our ARRS funding envelope in a way we would not have managed had we handled the negotiations ourselves. Dee was at all times professional and efficient and I would have no hesitation in recommending her services.
Stuart Nelson - Practice Manager, Scott Road Medical Centre
Dee helped our practice through a very difficult management restructure and provided huge support through the process. She gave us guidance on the legal process to follow, preparatory support in terms of getting everything in place and practical support to make the restructure happen.
Dee was incredibly efficient and got through a huge amount of work in the time she worked with us and was always very professional, supportive and positive.
She helped us through a very difficult process and gave immense support to me personally. To say thank you wouldn't even come close to saying how much the practice and I appreciated Dee's support.
We let our clients do the talking for us
Dr Laura Longstaff - Senior Partner, Thirsk Doctor's Surgery
When our practice faced the challenge of recruiting a new Practice Manager and restructuring our administration team, we enlisted Dee's help. Dee's wealth of experience and wisdom made this challenge manageable. Not only did she support us with the practicalities, she has really inspired us to embrace change and given us a wealth of ideas for future practice development.
Thank you Dee. Keep doing what you do so well.
Dr Helena Ebbs - Partner, Pickering Medical Practice
Dee worked with us for a year during a period of change at the practice, managing a series of developments and providing expert guidance in the process.
Her calm, clear, considered approach shines through everything she does. Most of all she has trained up all the team around her along the way leaving us richer, more engaged with each other and in a better place than when she joined our team.
Dr Nicola Buchan - Partner, Pickering Medical Practice
Thank you so much for your help and hard work over the past year. You have put into place plans and ideas which will help us in the years to come and which have already helped us grow as a surgery and partnership.
We let our clients do the talking for us
Dr Tom Milligan - Partner, Practice 1 in Bridlington
Dee worked with us for just six days and provided a thorough appraisal of our situation, highlighting some great areas for us to work on (business planning, our use of SystmOne and staffing structures) to improve the health of our practice business. She was worth every penny and we implemented every single word of her recommendations.
Practice Review - Practice Name Withheld
We had some concerns about our Practice Manager and needed some help with our staff structure too so we got Dee in to take a look and give us some pointers. She gave us a first class report of where things were at and what to do next.
She doesn't hang about, she hits the ground running and she knew such a lot about employment law, things that we had no idea about! She helped us move forwards from a very difficult situation.
Martin Dawson - Programme Manager, The Prince's Trust
Dee is a clear and compassionate thinker with a formidable understanding of the health and voluntary sectors. This is wedded to a creative mind with a clear solution based focus.
brightSOLUTIONS is an apt name for her consultancy. She possesses a keen mind with the capacity to really understand her client's needs and bring her unique talents to any problem.
Dee is a powerful asset and I would recommend her to any organisation in any sector lucky enough to get a chance to work with her.